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Disabled Mobility-Impaired
Baggage-Free Service
Check in baggage at any departing airport worldwide and receive at your destination in Korea
Goodlugg picks up at baggage claim upon arrival and deliver to your home/hotel.
Book Now
Service Process
Book and pay in advance
(by 3 hours before the departure)
Check in baggage at departing airport, and upload bag/tag photos
Meet Goodlugg staff at the baggage claim
(for flights arriving by19:00)
* Early arrivals may need to wait for staff.
Start baggage-free travel after customs inspection
Receive bags at your destination in Seoul
*Delivery to other regions is temporarily suspended
Process at Incheon Airport
Step 1.
Meet Goodlugg at the baggage claim
∙ Check the meeting location on the email Goodlugg sends upon arriving at Incheon Airport
∙ Meet Goodlugg staff at the designated location
Terminal 1 Terminal 2
Step 2.
Check your bags with Goodlugg staff
∙ Confirm that Goodlugg staff picked up your luggage correctly
∙ Goodlugg staff accompanies to the customs declaration
Step 3.
Travel baggage-free after customs inspection
∙ Leave bags to Goodlugg and go out baggage-free!
∙ Recieve bags at your accommodations in Seoul
Price
≤ 28 inches
> 28 inches
₩29,700
₩34,500
* Each bag is allowed up to 32 inches and 23 kg. * Bags over 32 inches, immigration bags, and moving boxes are not eligible for service. * An additional fee of 3,000 KRW per kg will be charged for any excess weight. * Set-type carriers must be booked as two separate bags. (Small items, such as shopping bags, are also counted as one bag each.) * Disability ID or relationship of companion can be checked on site.
Book Now
Delivery Time
Flight Arrival
Delivery Completion
06:00 - 16:00
Same day by 22:00
16:00 - 19:00
Next day by noon
* If arrival is after 16:00 due to flight delays or natural disasters, delivery will start the next day. Cancellation and a full refund are also available upon request.
* If arrival is after 20:00 due to flight delays, the service cannot be provided and a full refund will be issued.
Upload Luggage/Tag Photos
Upload photos of your checked luggage and airline luggage tags to Goodlugg tracking system after checking in at departure airport
Access Tracking Link (select 1)
Click the tracking link in the KakaoTalk booking confirmation message
Click the tracking link in the booking confirmation email
Click ‘Tracking’ on Goodlugg app or website
* Uploaded luggage photos are automatically registered in the tracking system.
* If your luggage changes, please update the photos.
* Additionally, upload your airline luggage tag when checking in at the departure airport.
Please check before booking
1. Must-Knows
Available for disabled passengers (ID required) and their travel companions
Must check in your baggage at the overseas departure airport
(Service is available for flights arriving no later than 19:00)
Available only if no items to declare (*not available when accompanied by pets)
2. Booking, Cancellation and Changes
Booking/Changes: must be made by 3 hours before the scheduled departure time
Cancellation/Refunds: applicable without penalty by 3 hours before the scheduled departure time. No cancellation/refunds are available after that time.
(* based on the flight departure time on your itinerary)
In case your baggage does not arrive at Incheon Airport due to the airlines fault, your booking will be automatically canceled and fully refunded.
FAQs
Service
Q1. Is the service available at all departure airports/flights worldwide?
Yes, all departing airports/flights where the final destination is Incheon Airport are available. For connecting flights, please enter the flight number going to Incheon Airport, the final destination. Not available for transit-exclusive domestic flights of which the final destinations are other cities in Korea.
Q2. How can I meet Goodlugg staff upon arrival at Incheon Airport?
Upon arrival at Incheon Airport, Goodlugg will email you regarding the meeting location. Goodlugg will pick up your baggage at the baggage claim and accompany you from the meeting location to customs declaration.
Q3. Are airline baggage fees included?
Airline baggage fees are charged by airlines and are not related to Goodlugg. You must pay directly to the airline.
Q4. Are there any restrictions on luggage size or type?
Available for all travel luggage: 2 prices by size - 28 inches and smaller/ over 28 inches (not available for Immigration bags, musical instruments or bicycles) Set-type carriers will be considered as two bags. (Small bags, such as shopping bags, also count as one each) Do not pack your passport and flight documents in your checked baggage.
Booking/Change/Cancellation
Q1. How can I prove I am disabled?
You can upload a photo of your disability ID card or any documents proving you are mobility-impaired.
Q2. Can I book my companions luggage as well? Up to how many bags can I add?
You can add your companion’s luggage to your booking. There is no limit on the number of bags. Please note the relationship of your companion can be checked on site (e.g. family, friend, colleague, volunteer, etc.)
Q3. How do I modify my booking or add luggage?
Booking without any price changes can be modified by 3 hours before the ETD. To change the number of luggage, please cancel your exisiting booking and book again at least3 hours before the departure. Please contact us via KakaoTalk Channel (ID:goodlugg), if you want to change the number of luggage when your departure is less than 3 hours.
Q4. My flight was suddenly delayed/canceled on the day of departure. What should I do?
In case of unexpected circumstances such as flight cancellation on the day of departure, please contact us via KakaoTalk channel (ID:goodlugg) However, if you cannot use the service due to personal matters, it is considered as no-show and cannot be canceled or refunded.
Delivery
Q1. When can I receive my luggage?
For flights arriving at Incheon Airport before 16:00, luggage will be delivered by 22:00 on the same day. For flights arriving after 16:00, delivery will be completed by noon the next day.
Q2. How can I check if my bags were picked up at Incheon Airport and are moving as scheduled for delivery?
Goodlugg sends real-time notifications of delivery status when delivery starts at Incheon Airport and when luggage delivered to your final destination.
Damaged/Lost Baggage
Q1. What should I do if my luggage is damaged or lost?
Since Goodlugg uses dedicated vehicles for luggage delivery, there is less chance of damage or loss of your luggage. However, if you found any damages or loss during delivery, please contact Goodlugg via KakaoTalk Channel (ID: goodlugg) within 6 hours.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 per bag or up to KRW 1,000,000 per customer.
Please note items inside your luggage cannot be compensated for damage or loss. Hence, we recommend not including fragile/expensive items or cash in your luggage.
*If you found any damages or loss of your luggage at the baggage claim of Incheon Airport, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation). Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.


What’s Not Covered
Book Now
Baggage-Free Service
Check in baggage at any departing airport worldwide and receive at your destination in Korea
Goodlugg picks up at baggage claim upon arrival and deliver to your home/hotel.
• Eligibility •
Families traveling with a child under 6
Families traveling with seniors 65 or older
Families traveling with a pregnant woman
Children under 13 traveling alone
* Family refers to individuals living together at the same delivery address
Book Now
Service Process
Book and pay in advance
(by 3 hours before the departure)
Check in baggage at departing airport, and upload bag/tag photos
Meet Goodlugg staff at the baggage claim
(for flights arriving by19:00)
* Early arrivals may need to wait for staff.
Start baggage-free travel after customs inspection
Receive bags at your destination in Seoul
*Delivery to other regions is temporarily suspended
Process at Incheon Airport
Step 1.
Meet Goodlugg at the baggage claim
∙ Check the meeting location on the email Goodlugg sends upon arriving at Incheon Airport
∙ Meet Goodlugg staff at the designated location
Terminal 1 Terminal 2
Step 2.
Check your bags with Goodlugg staff
∙ Confirm that Goodlugg staff picked up your luggage correctly
∙ Goodlugg staff accompanies to the customs declaration
Step 3.
Travel baggage-free after customs inspection
∙ Leave bags to Goodlugg and go out baggage-free!
∙ Recieve bags at your accommodations in Seoul
Price
≤ 28 inches
> 28 inches
₩29,700
₩34,500
* Each bag is allowed up to 32 inches and 23 kg. * Bags over 32 inches, immigration bags, and moving boxes are not eligible for service. * An additional fee of 3,000 KRW per kg will be charged for any excess weight. * Set-type carriers must be booked as two separate bags. (Small items, such as shopping bags, are also counted as one bag each.) * Identification can be checked on-site.
Book Now
Delivery Time
Flight Arrival
Delivery Completion
06:00 - 16:00
Same day by 22:00
16:00 - 19:00
Next day by noon
* If arrival is after 16:00 due to flight delays or natural disasters, delivery will start the next day. Cancellation and a full refund are also available upon request.
* If arrival is after 20:00 due to flight delays, the service cannot be provided and a full refund will be issued.
Upload Luggage and Tag Photos
Upload photos of your checked luggage and airline luggage tags to Goodlugg tracking system after checking in at departure airport
How to access tracking link (select 1)
Click the tracking link in the KakaoTalk booking confirmation message
Click the tracking link in the booking confirmation email
Click ‘Tracking’ at Goodlugg app or website
* Uploaded luggage photos are automatically registered in the tracking system.
* If your luggage changes, please update the photos.
* Additionally, upload your airline luggage tag when checking in at the departure airport.
Please check before booking
1. Must-Knows
Service is available for the following categories:
① Families traveling with a child under 6
② Families traveling with seniors 65 or older
③ Families traveling with a pregnant woman
④ Children under 13 traveling alone * Family refers to individuals living together at the same delivery address
Must check in your baggage at the overseas departure airport
Service is available for flights arriving no later than 19:00
Available only if no items to declare (*not available when accompanied by pets)
2. Booking, Cancellation and Changes
Booking/Changes: must be made by 3 hours before the scheduled departure time
Cancellation/Refunds: applicable without penalty by 3 hours before the scheduled departure time. No cancellation/refunds are available after that time.
(* based on the flight departure time on your itinerary)
In case your baggage does not arrive at Incheon Airport due to the airlines fault, your booking will be automatically canceled and fully refunded.
FAQs
Service
Q1. Is the service available at all departure airports/flights worldwide?
Yes, all departing airports/flights where the final destination is Incheon Airport are available. For connecting flights, please enter the flight number going to Incheon Airport, the final destination. Not available for transit-exclusive domestic flights of which the final destinations are other cities in Korea.
Q2. How can I meet Goodlugg staff upon arrival at Incheon Airport?
Upon arrival at Incheon Airport, Goodlugg will email you regarding the meeting location. Goodlugg will pick up your baggage at the baggage claim and accompany you from the meeting location to customs declaration.
Q3. Are airline baggage fees included?
Airline baggage fees are charged by airlines and are not related to Goodlugg. You must pay directly to the airline.
Q4. Are there any restrictions on luggage size or type?
Available for all travel luggage: 2 prices by size - 28 inches and smaller/ over 28 inches (not available for Immigration bags, musical instruments or bicycles) Set-type carriers will be considered as two bags. (Small bags, such as shopping bags, also count as one each) Do not pack your passport and flight documents in your checked baggage.
Booking/Change/Cancellation
Q1. Who can use the service and how do you verify the eligibility?
Service is available for the following categories:
① Families traveling with a child under 6
② Families traveling with seniors 65 or older
③ Families traveling with a pregnant woman
④ Children under 13 traveling alone
(* Family refers to individuals living together at the same delivery address)
To verify eligibility, the traveler or a family member must upload a photo of their passport/ID orcertificate proving their status during booking.
Q2. How do I modify my booking or add luggage?
Booking without any price changes can be modified by 3 hours before the ETD. To change the number of luggage, please cancel your exisiting booking and book again at least3 hours before the departure. Please contact us via KakaoTalk Channel (ID:goodlugg), if you want to change the number of luggage when your departure is less than 3 hours.
Q3. My flight was suddenly delayed/canceled on the day of departure. What should I do?
In case of unexpected circumstances such as flight cancellation on the day of departure, please contact us via KakaoTalk channel (ID:goodlugg) However, if you cannot use the service due to personal matters, it is considered as no-show and cannot be canceled or refunded.
Delivery
Q1. When can I receive my luggage?
For flights arriving at Incheon Airport before 16:00, luggage will be delivered by 22:00 on the same day. For flights arriving after 16:00, delivery will be completed by noon the next day.
Q2. How can I check if my bags were picked up at Incheon Airport and are moving as scheduled for delivery?
Goodlugg sends real-time notifications of delivery status when delivery starts at Incheon Airport and when luggage delivered to your final destination.
Damaged/Lost Baggage
Q1. What should I do if my luggage is damaged or lost?
Since Goodlugg uses dedicated vehicles for luggage delivery, there is less chance of damage or loss of your luggage. However, if you found any damages or loss during delivery, please contact Goodlugg via KakaoTalk Channel (ID: goodlugg) within 6 hours.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 per bag or up to KRW 1,000,000 per customer.
Please note items inside your luggage cannot be compensated for damage or loss. Hence, we recommend not including fragile/expensive items or cash in your luggage.
*If you found any damages or loss of your luggage at the baggage claim of Incheon Airport, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation). Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.


What’s Not Covered
Book Now
Disabled Mobility-Impaired
Baggage-Free Service
Check in baggage at any departing airport worldwide and receive at your destination in Korea
Goodlugg picks up at baggage claim upon arrival and deliver to your home/hotel.
Book Now
Service Process
Book and pay in advance
(by 3 hours before the departure)
Check in baggage at departing airport, and upload bag/tag photos
Meet Goodlugg staff at the baggage claim
(for flights arriving by19:00)
* Early arrivals may need to wait for staff.
Start baggage-free travel after customs inspection
Receive bags at your destination in Seoul
*Delivery to other regions is temporarily suspended
Process at Incheon Airport
Step 1.
Meet Goodlugg at the baggage claim
∙ Check the meeting location on the email Goodlugg sends upon arriving at Incheon Airport
∙ Meet Goodlugg staff at the designated location
Terminal 1 Terminal 2
Step 2.
Check your bags with Goodlugg staff
∙ Confirm that Goodlugg staff picked up your luggage correctly
∙ Goodlugg staff accompanies to the customs declaration
Step 3.
Travel baggage-free after customs inspection
∙ Leave bags to Goodlugg and go out baggage-free!
∙ Recieve bags at your accommodations in Seoul
Price
≤ 28 inches
> 28 inches
₩29,700
₩34,500
* Each bag is allowed up to 32 inches and 23 kg. * Bags over 32 inches, immigration bags, and moving boxes are not eligible for service. * An additional fee of 3,000 KRW per kg will be charged for any excess weight. * Set-type carriers must be booked as two separate bags. (Small items, such as shopping bags, are also counted as one bag each.) * Disability ID or relationship of companion can be checked on site.
Book Now
Delivery Time
Flight Arrival
Delivery Completion
06:00 - 16:00
Same day by 22:00
16:00 - 19:00
Next day by noon
* If arrival is after 16:00 due to flight delays or natural disasters, delivery will start the next day. Cancellation and a full refund are also available upon request.
* If arrival is after 20:00 due to flight delays, the service cannot be provided and a full refund will be issued.
Upload Luggage/Tag Photos
Upload photos of your checked luggage and airline luggage tags to Goodlugg tracking system after checking in at departure airport
Access Tracking Link (select 1)
Click the tracking link in the KakaoTalk booking confirmation message
Click the tracking link in the booking confirmation email
Click ‘Tracking’ on Goodlugg app or website
* Uploaded luggage photos are automatically registered in the tracking system.
* If your luggage changes, please update the photos.
* Additionally, upload your airline luggage tag when checking in at the departure airport.
Please check before booking
1. Must-Knows
Available for disabled passengers (ID required) and their travel companions
Must check in your baggage at the overseas departure airport
(Service is available for flights arriving no later than 19:00)
Available only if no items to declare (*not available when accompanied by pets)
2. Booking, Cancellation and Changes
Booking/Changes: must be made by 3 hours before the scheduled departure time
Cancellation/Refunds: applicable without penalty by 3 hours before the scheduled departure time. No cancellation/refunds are available after that time.
(* based on the flight departure time on your itinerary)
In case your baggage does not arrive at Incheon Airport due to the airlines fault, your booking will be automatically canceled and fully refunded.
FAQs
Service
Q1. Is the service available at all departure airports/flights worldwide?
Yes, all departing airports/flights where the final destination is Incheon Airport are available. For connecting flights, please enter the flight number going to Incheon Airport, the final destination. Not available for transit-exclusive domestic flights of which the final destinations are other cities in Korea.
Q2. How can I meet Goodlugg staff upon arrival at Incheon Airport?
Upon arrival at Incheon Airport, Goodlugg will email you regarding the meeting location. Goodlugg will pick up your baggage at the baggage claim and accompany you from the meeting location to customs declaration.
Q3. Are airline baggage fees included?
Airline baggage fees are charged by airlines and are not related to Goodlugg. You must pay directly to the airline.
Q4. Are there any restrictions on luggage size or type?
Available for all travel luggage: 2 prices by size - 28 inches and smaller/ over 28 inches (not available for Immigration bags, musical instruments or bicycles) Set-type carriers will be considered as two bags. (Small bags, such as shopping bags, also count as one each) Do not pack your passport and flight documents in your checked baggage.
Booking/Change/Cancellation
Q1. How can I prove I am disabled?
You can upload a photo of your disability ID card or any documents proving you are mobility-impaired.
Q2. Can I book my companions luggage as well? Up to how many bags can I add?
You can add your companion’s luggage to your booking. There is no limit on the number of bags. Please note the relationship of your companion can be checked on site (e.g. family, friend, colleague, volunteer, etc.)
Q3. How do I modify my booking or add luggage?
Booking without any price changes can be modified by 3 hours before the ETD. To change the number of luggage, please cancel your exisiting booking and book again at least3 hours before the departure. Please contact us via KakaoTalk Channel (ID:goodlugg), if you want to change the number of luggage when your departure is less than 3 hours.
Q4. My flight was suddenly delayed/canceled on the day of departure. What should I do?
In case of unexpected circumstances such as flight cancellation on the day of departure, please contact us via KakaoTalk channel (ID:goodlugg) However, if you cannot use the service due to personal matters, it is considered as no-show and cannot be canceled or refunded.
Delivery
Q1. When can I receive my luggage?
For flights arriving at Incheon Airport before 16:00, luggage will be delivered by 22:00 on the same day. For flights arriving after 16:00, delivery will be completed by noon the next day.
Q2. How can I check if my bags were picked up at Incheon Airport and are moving as scheduled for delivery?
Goodlugg sends real-time notifications of delivery status when delivery starts at Incheon Airport and when luggage delivered to your final destination.
Damaged/Lost Baggage
Q1. What should I do if my luggage is damaged or lost?
Since Goodlugg uses dedicated vehicles for luggage delivery, there is less chance of damage or loss of your luggage. However, if you found any damages or loss during delivery, please contact Goodlugg via KakaoTalk Channel (ID: goodlugg) within 6 hours.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 per bag or up to KRW 1,000,000 per customer.
Please note items inside your luggage cannot be compensated for damage or loss. Hence, we recommend not including fragile/expensive items or cash in your luggage.
*If you found any damages or loss of your luggage at the baggage claim of Incheon Airport, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation). Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.


What’s Not Covered
Book Now
Baggage-Free Service
Check in baggage at any departing airport worldwide and receive at your destination in Korea
Goodlugg picks up at baggage claim upon arrival and deliver to your home/hotel.
• Eligibility •
Families traveling with a child under 6
Families traveling with seniors 65 or older
Families traveling with a pregnant woman
Children under 13 traveling alone
* Family refers to individuals living together at the same delivery address
Book Now
Service Process
Book and pay in advance
(by 3 hours before the departure)
Check in baggage at departing airport, and upload bag/tag photos
Meet Goodlugg staff at the baggage claim
(for flights arriving by19:00)
* Early arrivals may need to wait for staff.
Start baggage-free travel after customs inspection
Receive bags at your destination in Seoul
*Delivery to other regions is temporarily suspended
Process at Incheon Airport
Step 1.
Meet Goodlugg at the baggage claim
∙ Check the meeting location on the email Goodlugg sends upon arriving at Incheon Airport
∙ Meet Goodlugg staff at the designated location
Terminal 1 Terminal 2
Step 2.
Check your bags with Goodlugg staff
∙ Confirm that Goodlugg staff picked up your luggage correctly
∙ Goodlugg staff accompanies to the customs declaration
Step 3.
Travel baggage-free after customs inspection
∙ Leave bags to Goodlugg and go out baggage-free!
∙ Recieve bags at your accommodations in Seoul
Price
≤ 28 inches
> 28 inches
₩29,700
₩34,500
* Each bag is allowed up to 32 inches and 23 kg. * Bags over 32 inches, immigration bags, and moving boxes are not eligible for service. * An additional fee of 3,000 KRW per kg will be charged for any excess weight. * Set-type carriers must be booked as two separate bags. (Small items, such as shopping bags, are also counted as one bag each.) * Identification can be checked on-site.
Book Now
Delivery Time
Flight Arrival
Delivery Completion
06:00 - 16:00
Same day by 22:00
16:00 - 19:00
Next day by noon
* If arrival is after 16:00 due to flight delays or natural disasters, delivery will start the next day. Cancellation and a full refund are also available upon request.
* If arrival is after 20:00 due to flight delays, the service cannot be provided and a full refund will be issued.
Upload Luggage and Tag Photos
Upload photos of your checked luggage and airline luggage tags to Goodlugg tracking system after checking in at departure airport
How to access tracking link (select 1)
Click the tracking link in the KakaoTalk booking confirmation message
Click the tracking link in the booking confirmation email
Click ‘Tracking’ at Goodlugg app or website
* Uploaded luggage photos are automatically registered in the tracking system.
* If your luggage changes, please update the photos.
* Additionally, upload your airline luggage tag when checking in at the departure airport.
Please check before booking
1. Must-Knows
Service is available for the following categories:
① Families traveling with a child under 6
② Families traveling with seniors 65 or older
③ Families traveling with a pregnant woman
④ Children under 13 traveling alone * Family refers to individuals living together at the same delivery address
Must check in your baggage at the overseas departure airport
Service is available for flights arriving no later than 19:00
Available only if no items to declare (*not available when accompanied by pets)
2. Booking, Cancellation and Changes
Booking/Changes: must be made by 3 hours before the scheduled departure time
Cancellation/Refunds: applicable without penalty by 3 hours before the scheduled departure time. No cancellation/refunds are available after that time.
(* based on the flight departure time on your itinerary)
In case your baggage does not arrive at Incheon Airport due to the airlines fault, your booking will be automatically canceled and fully refunded.
FAQs
Service
Q1. Is the service available at all departure airports/flights worldwide?
Yes, all departing airports/flights where the final destination is Incheon Airport are available. For connecting flights, please enter the flight number going to Incheon Airport, the final destination. Not available for transit-exclusive domestic flights of which the final destinations are other cities in Korea.
Q2. How can I meet Goodlugg staff upon arrival at Incheon Airport?
Upon arrival at Incheon Airport, Goodlugg will email you regarding the meeting location. Goodlugg will pick up your baggage at the baggage claim and accompany you from the meeting location to customs declaration.
Q3. Are airline baggage fees included?
Airline baggage fees are charged by airlines and are not related to Goodlugg. You must pay directly to the airline.
Q4. Are there any restrictions on luggage size or type?
Available for all travel luggage: 2 prices by size - 28 inches and smaller/ over 28 inches (not available for Immigration bags, musical instruments or bicycles) Set-type carriers will be considered as two bags. (Small bags, such as shopping bags, also count as one each) Do not pack your passport and flight documents in your checked baggage.
Booking/Change/Cancellation
Q1. Who can use the service and how do you verify the eligibility?
Service is available for the following categories:
① Families traveling with a child under 6
② Families traveling with seniors 65 or older
③ Families traveling with a pregnant woman
④ Children under 13 traveling alone
(* Family refers to individuals living together at the same delivery address)
To verify eligibility, the traveler or a family member must upload a photo of their passport/ID orcertificate proving their status during booking.
Q2. How do I modify my booking or add luggage?
Booking without any price changes can be modified by 3 hours before the ETD. To change the number of luggage, please cancel your exisiting booking and book again at least3 hours before the departure. Please contact us via KakaoTalk Channel (ID:goodlugg), if you want to change the number of luggage when your departure is less than 3 hours.
Q3. My flight was suddenly delayed/canceled on the day of departure. What should I do?
In case of unexpected circumstances such as flight cancellation on the day of departure, please contact us via KakaoTalk channel (ID:goodlugg) However, if you cannot use the service due to personal matters, it is considered as no-show and cannot be canceled or refunded.
Delivery
Q1. When can I receive my luggage?
For flights arriving at Incheon Airport before 16:00, luggage will be delivered by 22:00 on the same day. For flights arriving after 16:00, delivery will be completed by noon the next day.
Q2. How can I check if my bags were picked up at Incheon Airport and are moving as scheduled for delivery?
Goodlugg sends real-time notifications of delivery status when delivery starts at Incheon Airport and when luggage delivered to your final destination.
Damaged/Lost Baggage
Q1. What should I do if my luggage is damaged or lost?
Since Goodlugg uses dedicated vehicles for luggage delivery, there is less chance of damage or loss of your luggage. However, if you found any damages or loss during delivery, please contact Goodlugg via KakaoTalk Channel (ID: goodlugg) within 6 hours.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 per bag or up to KRW 1,000,000 per customer.
Please note items inside your luggage cannot be compensated for damage or loss. Hence, we recommend not including fragile/expensive items or cash in your luggage.
*If you found any damages or loss of your luggage at the baggage claim of Incheon Airport, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.
For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation). Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.


What’s Not Covered
Book Now